Customer Service

Cancellation Policy

Conybio Healthcare India Pvt Ltd believes in helping its customers as far as possible, and has

therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Conybio marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective products please report the same to our Customer Service team within 24 hours of the receipt of the same. The request will, however, be entertained once the merchant has checked and determined the same at his own end.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Conybio Healthcare India Pvt Ltd and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or

consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Conybio Healthcare India Pvt Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Conybio Healthcare India Pvt Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Website privacy

This privacy policy sets out how Conybio Healthcare India Pvt Ltd. uses and protects any information that you give Conybio Healthcare India Pvt Ltd.  when you use this website.

Conybio Healthcare India Pvt Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using

this website, then you can be assured that it will only be used in accordance with this privacy statement.

Conybio Healthcare India Pvt Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any

changes. This policy is effective from 01/01/2014.

 What we collect

  • We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better

service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

 Shipping & Delivery Policy (Products)

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Conybio Healthcare India Pvt Ltd. is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Conybio Healthcare India Pvt Ltd. is in no way responsible for any damage to the order while in transit to the buyer.

Payments

Conybio Healthcare India Pvt Ltd. is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (contact number).

How the delivery charge is calculated for multiple units and some products

The shipping charge is based on the weight of the product and the policy of the courier / shipping service provider. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.